Return/Refund Policy
Thank you for shopping at Silent Basketball.If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will be responsible for paying for your own shipping costs for returning your item unless it is damaged or incorrect
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the refund process please contact us at info@silentbasketball.net.
If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your item,we will inspect it and notify you that we have received your returned item.
Unfortunately,we cannot accept returns on sale items or gift cards.
Refunds
If your return is approved,we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
We only exchange goods if they are defective or damaged. Please inspect your order upon reception and contact us immediately if the item is defective,damaged or if you receive the wrong item,so that we can evaluate the issue and make it right.
Get in touch with us here: info@silentbasketball.net.